Susannah is a learning and development professional, with a career spanning training, assessing, coaching, managing and writing course books published internationally.
She is passionate about helping people bring out the best in themselves and achieve, whether learning a new skill, gaining a qualification or meeting a seemingly impossible work target. For her, seeing learners grow in confidence and perform more successfully has always been the most rewarding part of the job. Clients, staff and learners invariably describe her as calm, professional and supportive.
As a freelance trainer for many years, she has designed and delivered training for organisations ranging from small companies and local authorities to multinationals, which has given her an insight into many different sectors. She has helped managers support their staff members more productively, make better use of their time, instruct their new recruits and build capable teams.
Susannah has managed teams, turned around under-performance, managed Staff Development organised learning events and guided Apprentices on their journey into work. She has led teams to achieve 100% success rates on a range of qualification programmes in Leadership and Management and high success rates in Apprenticeships.
She volunteers advising young people on employability skills and CV writing and is an active committee member of the Bedfordshire and Milton Keynes CIPD ‘Learning Matters’ group.
Susannah has designed and delivered courses to multinationals, public services, education and small businesses. Delegates have included managers in aviation, manufacturing, education and administration, engineers and airport security staff.
Courses she has delivered include workshops in Course Design for training providers, .Management and Supervisory Skills, Train the Trainer and Customer Service, enabling delegates to find solutions to everyday problems, make better use of resources, and get the best from their team members. She has designed customised programmes to meet specific organisation concerns and also delivered qualification programmes to enable individuals to progress in their careers.
Susannah has used coaching approaches in managing teams to achieve team and individual goals, in working with individuals learning new tasks and in building confidence and addressing limiting beliefs.
Under the author name Margaret Mitchell, (using her middle name) Susannah has written a number of successful coursebooks on business French, published internationally.
The most recent, ‘Pour Parler Affaires, Nouvelle Edition’ is published by Klett and co-authored with Ariane Fleuranceau, Its content is in line with working practices which embrace the Internet and social media, and it is published in the UK, Germany, Netherlands and France.
The book offers a fresh and practical approach to learning business French with connected tasks that reflect realistic work scenarios. Aimed at people who work in an organisation having dealings with a French-speaking country, it also provides a bridge for young people still in education between the language studied up to age 16 and the adult approach needed for working life; it helps develops skills not just in the language but in the communication and behaviours needed in the workplace.